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Workshop Round 3: Pandemic Proof Business Services: Lessons Learned and Best Practices

A talk by Holly Childs and Jonathan Overall
KRA Corporation and KRA Corporation

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About this talk

When the pandemic hit, it impacted every sector of the economy; requiring workforce agencies to be responsive to the current workforce challenges. The shift to a virtual workplace not only impacted our staff workflow but how we delivered services to Businesses. In this workshop, we will provide an overview of our approach to business engagement, how we adjusted our service delivery during the pandemic and some impactful examples of how we engaged businesses virtually.

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