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Workshops Round 1: Using Human Centered Design and Behavioral Science to Improve Virtual Services

A talk by Virginia Hamilton
Innovation Catalyst, Make Fast Studio

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About this talk

In this interactive workshop presentation, Virginia Hamilton will lead participants through HCD tools and insights from Behavioral Science in the context of delivering services virtually. Using real world examples, she will discuss ways to make websites, orientations, and other workshops more customer-centric, with the goal of increasing uptake and retention in services. Participants will learn how to use HCD tools and behavioral science to improve customer experience and increase engagement with customers through virtual services.

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